You the customer must contact us within 5 working days if your parcel has not been received within the allocated shipping time for your destination. If you do not and the parcel is returned to us you will be required to pay for a second shipping charge at full cost.
If for any reason at all you simply change your mind and wish to have you order refunded you will be charged the cost of shipping if we have already sent it out you.
Should you wish to make a claim relating to your product i.e. damaged in transport, incorrect goods sent etc. This must be done within 24 hours of receiving your goods by email. After confirming any claim we shall promptly re-supply the goods or credit your account in full. Any cost for the re-shipping of product shall be the responsibility of The Gym Life Limted no additional charges shall be the responsibility of our customers.
Non-defective products can be returned within 14 Days of invoice, in new condition with all original packing material and invoice/receipts for a refund minus the original shipping cost we paid to ship the product to you.
All items purchased from The Gym life Limited are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier
We will exchange our products, providing they returned to us within 14 Days of invoice and are in the same condition which they left. The costs for the shipping to return the parcel to The Gym Life Limited, will be covered by the customer and the costs for the replacement to be sent out would also need to be covered by the customer.
The Gym Life Limited does not take any responsibility for any other loss an order undelivered on time may cause.